My truck’s front suspension gave out. I took it to the shop and they told me what needed to be done. I contacted EFG and started a claim. A week later my truck was finished. EFG approved the claim with no problems. I am very satisfied with their service.
I worked with an EFG employee who was personable, helpful and she continued contact to ensure my request was made. Excellent service!
Customer Service So Far So Good. My Range Rover has been in the shop for repair for about a month. It’s a very stressful time for me with my mom very ill, and now with the Sonoma Napa valley fires there’s been so much loss. EFG has answered all of my calls and addressed all of my concerns so far. The customer service has been excellent. Anytime I call during business hours I get a live person. I know I’m jumping the gun on a review being that my car has not been repaired or paid for, but I would call this “Part One Customer Service Review” because this kind of service these days goes along ways. I’ll post part 2 once my claim in closed.
We were very unhappy with our original service but after working Joe Williams we are very satisfied customers. He took the time to listen to us and ensure that the repairs our vehicle needed where completed in a timely manner. He even followed up to make sure our mechanic received his payment, which we really appreciate. It is hard to find a trust worthy mechanic so the last thing we want is for him not to get paid. Great work and Thank you!
This is the way a warranty is supposed to work. Thanks for the no stress coverage.
Had an issue with my local Chevy dealership where they told me a part for my Camaro wouldn’t be covered under warranty. I insisted it should be but had no luck. Called EFG myself and I luckily had a great experience. Their employee Cole Bender assisted me with my issue and surpassed my expectations. He resolved my issue in a very quick and professional manner and surpassed my expectations. He was able to reimburse me money from Chevy and also a diagnosis fee from a totally separate dealership who couldn’t fix my vehicles issue. Thanks to Cole for the awesome help. He even answered questions of mine after his work hours which is dedication. This is the type of person this company wants.
Pretty good service with as far as my policy goes. Claims handled effortlessly by the dealer. Website could be more user friendly!
Very professional and fast. They provided me with the right information and were also very quick to respond to the shop where my vehicle was being serviced. Totally recommend EFG.
I’ve never had a problem since I’ve had an extended warranty thru EFG. They’re easy to work with and the dealership handles most everything. Thanks EFG.