For Repair Representatives

For Repair Representatives

Q: How do I start a claim with EFG?

A:  To submit a new claim request online, visit us at  An Expert Claims representative will contact you once the claim has been processed.  Please allow up to 1 hour for processing during our normal business hours. 

Q: Where do I send claim documents or payment invoices – by email or FAX?

A: Invoices may be faxed to 972-445-8381; Attention: VSC Claims.  Or, they can be emailed directly to VSCCLAIMS@EFGUSA.COM. All invoices must include the contract number, vehicle identification number, odometer reading, the authorization code that was supplied by EFG, and, the signature of the contract holder.  Additionally, please include any sublet bills, such as car rental or towing.  

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