Website Help FAQs


First, make sure you are in the “For Contract Holders” section of, under “Manage My Contract”
Click create an account to get started.

Usually, you can find your VIN listed on your automotive insurance card. Also, the VIN can be found by looking at the dashboard on the driver’s side of your vehicle. Tip: stand outside the vehicle on the driver’s side and look at the corner of the dashboard where it meets the windshield. If the VIN cannot be found there, open the driver’s side door and look at the door post (where the door latches when it is closed).

On the “Manage My Contract” page, click “Forgot Password”. Provide the email address that you used to register for an account, and answer the security question presented. An email will be sent to you with a temporary password.

First, you will need your VIN (for vehicle service contracts) or your home warranty contract number. Then, click on “Missing a Contract” and complete the form. If your contract still doesn’t come up, give us a call at 972-445-8341 and we can help.

If you are a new customer, your contract might not yet appear in your online account, as they can take up to 14 days to process. If so, please mark your calendar to visit the website again in 2 weeks to finish your account set up!

This is the total amount that has been paid on your claim to date, and includes the amount paid to the repair shop, the inspector, and any other costs that comprise your total approved claim amount.

I want to know more!