Compliance Training
Compliance Workshop
Ensuring a compliant operation
The duties and actions of your F&I department are monitored by many laws and regulations enforced by federal, state and local agencies. Today more than ever, it is crucial that you and your team understand and comply with these laws and regulations. It starts with knowledge and leads to processes and action. This workshop will cover:
- Overview of Compliance Rules and Regulations
- Regulation Z, Regulation B, Magnuson Moss, Regulation M, GLBA, OFAC, USA Patriot Act, IRS Cash Reporting, Red Flag Rule/Safeguards, just to name a few
- Code of Ethics
- Useful tools to help implement compliance measures at your dealership
Location: Your Dealership
Duration: 1 Day
AFIP Certification Course
The credentials of a professional F&I Producer
EFG Companies is a strong proponent and supporter of the tenants of the Association of Finance and Insurance Professionals. We believe that to conduct business in a professional, legal and compliant manner is absolutely critical. In this course, the F&I producer will gain deep knowledge and understanding of the rules, laws and regulations that touch the retail automotive business and will be provided the opportunity to take an exam and become AFIP-Certified. This course will provide the participants:
- 2 days of detailed instruction on the critical rules, laws and regulations that affect their business
- AFIP-proctored exam to grant certification
Participants who pass the exam and become certified will proudly carry the AFIP-Certified credentials
Location: Your Dealership or In-Market
Duration: 2 Days
Sales Training
Road to the Sale
Build rapport and make the sale
By taking a customer-centric approach to selling, sales consultants and managers can establish relationships that keep customers coming back for years to come. EFG works closely with your management staff throughout this course to ensure a tailored Road to the Sale process that:
- Develops core knowledge and teaches proven techniques
- Produces core competencies with performance evaluation
- Builds confidence and consistency
- Incorporates performance metrics and reporting
- Provides ongoing coaching and skills development
Location: Your Dealership
Duration: 4 Days
Digital Road Through the Sale
The way consumers research and purchase vehicles continues to evolve. This class allows you to develop a new skillset, or brush up on existing digital retail sales skills, to ensure that you maximize your sales commission and take care of your customers where they are. As a result, you will have the skills to close a sale online, in-person or any combination that your customer chooses.
In this 4-day class, you will learn how to:
- Transition to a virtual dialogue
- Establish a course of action online or at the dealership
- Conduct a virtual test drive
- Guide customer through a virtual trade walk
Location: Train online, in-person or in-dealership
Duration: 4 Days
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Sales Consultant Workshop
Refining the sales team
As a follow up to the Road to the Sale class, EFG will engage with your sales management and sales team to target training curriculum to the areas of greatest need in your sales process, all designed to drive sales success.
- Assess areas of need
- Tailor sales training to meet specific areas for improvement
- Coaching and skills development
Location: Your Dealership
Duration: 1 Day
Responding to Phone Inquiries
Seize every opportunity
Responding well to phone inquiries can be an extremely effective way to reach your appointment-setting goals. This one-day course offers:
- Multiple strategies for enhancing the customer relationship
- Tips for making the subtle shift to a customer-centric approach
- Techniques that help your team turn casual phone inquiries into names and numbers of potential customers
Location: Your Dealership
Duration: 1 Day
Negotiations for Sales Managers
Managers learn a non-confrontational negotiations process to build gross profits while maintaining the customer’s satisfaction. The process avoids treating each customer the same and looks at each customer as an individual, with their own desires and justifications.
Location: Your Dealership or In-Market
Duration: 1 Day
Coaching for Performance Effectiveness
Managers will learn how to coach and develop the skills of their sales team, as well as how to improve performance and effectively resolve issues on the teams they lead.
Location: EFG Headquarters, Irving TX
Duration: 2 Days
Leasing Workshop
Position the benefits of leasing vs. financing
This workshop includes a proven leasing sales aide that makes it easy to explain the benefits of leasing to your customers in terms they can understand — yet also offers the flexibility to steer them back to conventional financing, if necessary. Led by the consumer care experts from EFG, this workshop can train your team to:
- Readily position the benefits of leasing compared to long-term financing
- Understand customer needs and their fit to the benefits of leasing
Location: Your Dealership or In-Market
Duration: 1 Day
Fixed Operations Training
Boost Your Dollars Per RO Workshop
Service Technicians and Service Advisors leverage consultative selling techniques on the service drive. By gaining practical experience in consistent menu selling, technicians and advisors impact customer approvals and satisfaction.
Location: Your Dealership
Duration: 1 Day
Boost Your Dollars Per RO
Aligned with the Boost Your Dollars Per RO Workshop, EFG provides best practices and hands-on assistance with service menu set-up, pricing matrices and ELR. Service Leadership will also gain insights and benchmarks through dealer group comparisons.
Location: Your Dealership
Duration: 1 Day
Capture Untapped Service Dollars (Management Consulting)
Focus on seven areas of profit leaks with your Service Leadership Team. Where are you missing opportunities to make money? Analyze your Service Department as a whole and develop action plans!
Location: Your Dealership
Duration: 1 Day
Coaching & Developing an Effective Team
Service Technician and Service Advisor communications help you sell more labor hours! EFG helps them achieve a more streamlined repair and customer approval process.
Location: Your Dealership
Duration: 1 Day
Accelerate CSI with an Enhanced Customer Experience (CEX)
Speed kills! Slow down to speed up. EFG works with your team on in-person and remote communication skills: 10-2-4 follow up, active delivery processes, technology usage and connection queues.
Location: Your Dealership
Duration: 2 Days
Mitigate Liability On the Service Drive
Your team learns to document existing damage while building customer rapport, properly document vehicle condition and safety risks, reduce policy claims and bulletproof recall verification.
Location: Your Dealership
Duration: 2 Days
Sell More Labor Hours
Service Technician and Service Advisor communications help you sell more labor hours! EFG helps them achieve a more streamlined repair and customer approval process.
Location: Your Dealership
Duration: 2 Days
Fixed First Visit (FFV)
Service teams learn how to write a “great RO”, handle Lemon Law repairs and documentation, drive down “No Problem Found” and “Unable to Duplicate,” utilize Cause-Complaint-Correction forms, and build diagnostic efficiency.
Location: Your Dealership
Duration: 2 Days
