How did
you hear
about us?
Why are
you in the
market for a
new vehicle?
What’s most
important to
you about your
next vehicle?
Is your
vehicle paid
off?
How much are you
prepared to put down
on the vehicle today?
Did you take advantage
of any cancellable
benefits in your last
vehicle purchase?
Do you have any additional
verifiable income?
What’s your current
immigration status?
(BASED ON DISCOVERY)
Do you receive alimony?
Where were you born?
A customer may have other sources of income, like alimony or child support. However, you cannot directly ask if that is the case.
If you ask about any additional income, they should volunteer any relevant information. Then, you can probe for more details.
If a customer’s visa expires within two years, they might be restricted to getting a loan that has less than a 48-month term.
While you cannot ask about a customer’s nationality when discussing loan terms, you can ask when clearing any Red Flags against the Specially Designated Nationals List.
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