Jeremy C.
September, 2020
I am an advisor at Max RPM Motorsports and had a warranty claim with a X5. Filing warranty claims is never an easy process and they usually want to nickel and dime you on everything. Luckily enough Joe Blakley made it a very easy process. He was very attentive and helped look up everything I didn’t have down already. I appreciate all your help Joe and wish more companies worked like you guys do at EFG!!!
Jennifer S.
September, 2020
Lukas was amazing and made it very simple, fast and made sure my customer had coverage for all of his concerns. What a great company to recommend to my customers for extended warranty coverage! Kudos! Keep the good work!
Rachael J.
September, 2020
I talked with representative Al, he was great to deal with. Very professional and prompt with getting repairs for their customers taken care of! Great company to deal with.
Jamie W.
August, 2020
I’m a service advisor and I called in to have a claim considered for approval on behalf of a mutual customer. My Experience with Paul Castle, was by far the best interaction that I’ve ever had with any extended warranty company. He was very willing to help the repair facility as well as the customer. He enjoys helping and working with people, and it shows. He is A GREAT asset to this company, and solely based off my interaction with him I will be recommending EFG Extend warranty to my customers who are seeking an outside warranty coverage.
Benedicto C.
August, 2020
Great company to deal with! I work at a dealership. Submitting a claim and getting somebody to answer phone was a breeze! Eric h. had great customer service along with everybody else involved in the claim process. Keep up the great service!
Rose M.
August, 2020
So glad I tacked this on to my loan w/ San Francisco Federal Credit Union when I purchased a (lousy) replacement vehicle–Chrysler! Transmission defective at about 20K miles and only 3 years old! Back doors stopped working one month after factory warranty ended….as always. But EFG and good ole Texas, Paul (& Kelly) really pulled for me so I would not be without a car. Not only did they help me, but they came through for the 100s of families I am feeding during this pandemic. I would HIGHLY recommend this product and company, Hands Down!!! Thank you so much for your professionalism, generosity and sense of humor! Gratefully, Yellow Rose of Texas (now in SF)
Kay M.
July, 2020
Lucas and Al have amazing customer service skills! Both of them went above and beyond on the phone with me while explaining all of the details that I asked for. Thank you to both of them!
Bonnie M.
July, 2020
I’m providing this review for Chris Tyner, Director, he stepped up to the plate to assist my husband and I when we were having some challenges dealing with EFG a warranty we inherited with the purchase of our home. Chris has answered my calls every time, provided me details of all next steps, did not let me hanging and most importantly provided exceptional Customer Service!! My background is call center customer service. I am all to familiar with the challenges of call volume and results. Chris is a true asset, knowledgeable, accountable and made us happy. What more can you ask for… Thank you Chris very much! Much success in your future!
Mike S.
July, 2020
One of the best, if not THE best, aftermarket warranty companies I have dealt with. Quick response, professional service and quick turnaround times on payments. Highly recommend. Special kudos to Joe Blakely!
Shirley M.
June, 2020
I called for follow-up with a plumbing claim and Chris Tyner was extremely helpful. He was very thorough as far as explaining some clarifying questions I had about the plumbing claim. He provided me with a specific number for the claim. I had questions about my home warranty, he provided concise and helpful information. He was extremely polite and patient. His demeanor toward me was of someone willing to inform me on my warranty and what it all meant. I am very thankful he was the person that answered my call. Thank you Chris.
