Candice L.
March, 2024
I had an issue with my malfunctioning radio and Chris was extremely helpful in resolving my issue with additional maintenance service charges that were involved in the replacement process.
Nathanial T.
February, 2024
I had a weird issue with a hard-to-handle situation that most warranty company’s would have said no to helping the customer. Blake with EFG went above and beyond to listen to the actual issue and understand the whole issue at hand. Blake is what makes these company’s worth buying into for my customers and will 100% refer future customers to Blake and EFG! Hell of a guy!
Katelyn P.
February, 2024
Tim Barnes is the BEST. I hope you guys never lose him, I had the best experience dealing with him. Thank you Tim!!!!
Kathy O.
February, 2024
I can’t thank EFG enough with a special shout out to Chris Pepperling for honoring our warranty and getting our Audi fixed by replacing the engine!! Chris was honest and helped get the work done in a timely manner by communicating with me and my Audi Dealership whenever necessary. In a world where not many people do the right thing anymore, I am extremely grateful for the service I received from EFG! I would highly recommend them to my family and friends. Thanks again Chris!
John A.
February, 2024
I had to call back because there was some confusion with my claim from the original call. Paul Castle got to the bottom of it quickly and had the claim in order in no time. He made me feel that like my issue was important to him. Paul went out of his way to call me later to make sure I received the email he sent me. Paul is probably the most professional and efficient claims representative I’ve ever worked with and that’s saying something because I’ve been in this business for 30 years. Thanks for all your help Paul!
Edmund H.
January, 2024
Customer service is great! Dave went over everything clearly and made it super easy for me. 10/10 would recommend!!!
Joe C.
January, 2024
They stand behind their warranties with first-class service, including quick follow-up, courteous customer service reps, and prompt payment. For me, it was money well spent.
Byron W.
December, 2023
I had a little hiccup getting everything lined out for repair, but worked with Chris Pepperling with EFG and I am completely satisfied with the outcome and have a renewed belief that there is still customer service in corporate America.
Ray S.
October, 2023
EFG has been my savior. I was fortunate to purchase a needed truck at a great price. It was a great truck, but I wanted to make sure if something happened I would not go bankrupt trying to keep it. Years later, when I took it in for routine work, they found a serious problem. EFG covered the fix. And again, recently, they saved me from another serious repair. Thankfully, I have had EFG as my savior. I have EFG on all of our vehicles as soon as the factory warranty is expired. Well worth the monthly cost.
David N.
October, 2023
Chris at EFG went above and beyond my satisfaction! I thank you personally for helping me get through the process with my vehicle!
