Joe A.
December, 2024
I would just like to take a moment to convey the most positive experience I’ve had in a very long time pertaining to speaking to someone in customer service. I just got off the phone with a wonderful gentleman by the name of Zane in Customer Service in regards to questions about my warranty pertaining to the claim process. Zane was extremely professional, knowledgeable customer centric and patient with me during our conversation and addressed all of my concerns. I must say, it was my pleasure. In a world where customer service in the modern day is dead almost everywhere you go, it was very nice to have such a positive interaction and see that people still care. I hope that EFG is a company that recognizes great employees as Zane is truly an asset.
Thank You Zane!
Danielle F.
November, 2024
I’ve purchased MAPS warranties through EFG Companies on the last few used cars I have purchased and even extended one on my current vehicle to add another 50,000 miles of coverage. Totally worth the peace of mind and the claims process has been so easy each time I’ve needed to use it. Highly recommend!
Mamie G.
November, 2024
I’ve had various warranties over my lifetime from autos to toys. And my usual experience a few times that I did file a claim resulted in no response or little to no results. There were times when I was made to feel like I was trying to steal something that I wasn’t entitled to receive. But the very first representative I spoke with at EFG Companies was respectful, professional, and even helpful. He actually sounded sincere in wanting to help me. That was a totally different! I’m a senior woman who made the independent decision to take out the warranty on my vehicle when I purchased it 7 years ago. And while I knew the warranty was still in effect, I expected they’d find a reason to get out of paying. But instead they treated me like royalty. Thank you, EFG Companies.
King D.
September, 2024
I’m 100% new to the F&I field, and I have to say that my trainer, Anthony Olivieri, was phenomenal. He helped me build a lot of confidence throughout the training. Leaving today, I feel like this is something I can confidently do, thanks to his guidance. I just need to learn the specific products offered in my store and apply the skills Anthony provided me with to my role. He truly was the best—I loved the training, and I’m really happy they had me here.
Bob C.
September, 2024
I bought premium coverage from EFG with my new car in 2014. I have had three claims over this time. This ride is my daily driver. The claims were an oil gasket leak, a water pump leak and this month the A/C compressor blew out. Every time they responded promptly and paid the mechanic what was due. I will buy from them again.
Teresa C.
September, 2024
We have had extended warranties for our last three vehicles. Our experience with EFG and specifically Shayleen Naico have been top notch. She has always gone the extra mile for us. My service writer at BMW even commented on how great she was.
Kaidence P.
August, 2024
I called in and spoke with Denisha and she was able to get me all the information I needed. She made the whole claim process easy and fast. I would definitely recommend this warranty to anyone who asks.
Matthew B.
August, 2024
EFG is very helpful. They are always courteous and knowledgeable. Shayleen is very friendly and helpful when I have questions. She is committed to excellence and always respectful.
Josie I.
August, 2024
Great people with great attitude!
Ry J.
July, 2024
Great service! I purchased a 2014 model in 2020 during the pandemic from a reputable car dealership. I was offered EFG’s car warranty to go along with the purchase and I chose their 4-star option. Purchasing their warranty was the best thing that came from that sale. I wont go into every mechanical issue, but the biggest was a blown engine 2 years after the initial purchase. I’m writing this review and giving 5 stars because EFG companies held their end of the bargain and covered the replacement of my engine and every other issue that incurred prior. There is no doubt that I recommend their car warranty service plan!! The warranty pays for itself.
