Jhoanna V.
May, 2022
First off, I want to say Chris P is great! I had many issues with my claim. He took over and handled everything for me which made this horrible ordeal such a smoother process. In my opinion, he went above and beyond for me. He helped me call around different dealerships to find what I needed, he called often and kept me updated, he explained everything thoroughly, and tried his best to help me. I am very grateful to him for helping me the way he did, he was leaving for a getaway with his family and still managed to try to get everything resolved for me before leaving … and he did. EFG needs to hang on to Chris, he is a great asset to the company, definitely needs a raise! Also, he treated me and talked to me as a caring & genuine person & not just someone just waiting to clock out and disregard you Chris, if you happen to read this, once again thank you; im truly grateful and thank you for treating me with respect.
Tim P.
May, 2022
AWESOME! I received amazing service from Nicole Harris. She handled my claim so efficiently and professionally. Nicole was helpful and charming to boot. I only hope all my claims can be handled with such the high level of customer service that she provided.
Robert F.
April, 2022
NICOLE WAS AWESOME! SHE MADE THE WHOLE CLAIM PROCESS SO EASY! THANK YOU FOR BEING SO WONDERFUL!
Ally C.
April, 2022
I worked with Nicole today for mutual client of Tricity Subaru and EFG companies, he needed some work done on his Crosstrek and has extended warranty through EFG. Nicole was courteous and professional when answering the phone and was ready to help out. The phone conversation was quick and easy! We got the job done for the customer! Thanks Nicole!
Rick T.
April, 2022
Joe Blakely was very professional and very helpful!!!
Jon W.
March, 2022
Rick Leonard from the powertrain service team was beyond excellent. I have been in the automotive service industry for 16 years. Rick wins the contest for the best experience by far. Rick was available when I needed him, prompt to get back to me, and easy to talk to. He didn’t babble on making excuses and had all the answers I needed without having to “talk to my supervisor”. EFG you better keep this guy near and dear because you have a winner. Thanks, Rick! – CDJR of Seattle Service Director.
Brandon L.
February, 2022
I was lucky to have Nicole help me with the claim process. I quickly knew she was willing to help, polite, and courteous with my time. I mentioned that I was happy with her great customer service, then she explained it was her 2nd day ONLY! I hope this is the start of several 5-star reviews for her!
Nicole F.
February, 2022
One of the easiest and most efficient companies to do a claim with. I’ve been an advisor for 18 years and doing claims is normally a pain, but Tim, Carlata, and mont were super helpful and awesome and a pleasure to deal with!! I hope I get more claims with them!!
Slim P.
February, 2022
Excellent customer service, professional staff, very easy to work with. I have the good fortune to work with several providers of financial products. If anyone were to ask me for a recommendation, EFG is without a doubt my recommendation. Even when there’s a problem, they are a pleasure to work with.
Alexandra G.
February, 2022
Blake is by far the best person to work with within this company, calls back when called, does not hassle or drag his feet when trying to get a customer taken care of. I will only work with him for my future needs as he is the most caring person I have dealt with in the last 7 years of dealing with claims.
