Author: Amber Hash, Recruiting ManagerDate: 4/15/2026 Numbers Don’t Lie: The Real Cost of Poor Hiring Decisions in Your Dealership Hiring is no longer a “people problem.” It’s a profit problem. According to internal dealer research, 65% of dealers say recruiting and hiring great people is their #1 operational challenge — ranking higher than increasing store traffic or maximizing revenue. And when the wrong hiring decision is made, the impact is immediate and expensive. In fact, every Poor Hiring Decision® (P.H.D.) costs a dealership an estimated $75,000 in lost productivity, missed sales, turnover, and disruption. The question isn’t whether hiring mistakes impact your bottom line. The question is whether your recruiting process is designed to prevent them. Give Your Dealership an Advantage by Hiring the Right Talent People are every dealership’s greatest asset — and, too often, its greatest operational risk. With nearly 50 years of dealership recruiting experience, EFG’s Recruiting Services has placed hundreds of Top Performers across dealerships nationwide using […]
Date: 6/08/2026 Introducing new products in the F&I space requires more than a strong concept—it demands deep expertise in legal, regulatory, and compliance requirements. From state filings to licensing to evolving regulatory oversight, the barriers to entry can be both complex and costly. EFG Companies eliminates that complexity. With decades of experience operating as a fully integrated administrator, EFG has already navigated the intricate landscape of: For service contract providers and product administrators, this translates into immediate confidence and reduced risk. Instead of dedicating internal resources to manage compliance challenges, partners benefit from a platform that has been designed to meet regulatory requirements from the outset. Every product offered through EFG is supported by established processes that help ensure consistency, accuracy, and adherence to evolving guidelines. This expertise also accelerates growth. Without the delays associated with product approval and regulatory review, service contract […]
Date: 6/01/2026 Growth for service contract providers and product administrators often comes down to one question: how do you expand your product portfolio without taking on unnecessary complexity, cost, and risk? EFG Companies Admin Solutions offers a better path—one built on ready-to-market, white-labeled product solutions that enable immediate portfolio expansion. EFG’s portfolio spans the full spectrum of consumer protection products, including vehicle service contracts, ancillary protection products, and home protection solutions. Each product is fully developed, market-tested, and backed by a comprehensive administrative framework—allowing partners to bring new offerings to market quickly and seamlessly. What makes this model powerful is its simplicity: product providers can: There is no need to build forms, establish underwriting relationships, or navigate complex operational requirements—EFG has already done it. This approach not only accelerates speed to market but also opens new channels of distribution. Service contract […]
Date: 5/27/2026 In the world of F&I product administration, claims handling is where reputations are made—or lost. It is the defining moment of truth for both the customer and the brand behind the product. At EFG Companies, claims administration is not a back-office function—it is a strategic differentiator built on decades of expertise, consistency, and award-winning performance. EFG’s approach to claims is rooted in a simple principle: delivering on the promise made at the point of sale. That means fast, accurate adjudication, transparent communication, and a customer experience designed to build confidence—not friction. By combining advanced operational processes with deep industry knowledge, EFG ensures that every claim reflects the integrity of the product and the brand it represents. For service contract providers and product administrators looking to expand their offerings, this level of claims excellence removes one of the greatest […]
Author: Adam Ouart, Sr. Vice PresidentDate: 3/12/2026 Keep Buyers on The Road This Spring with Protection Products The NPA January Market Report showed some encouraging signals for powersports dealers. While the broader economic backdrop remains mixed, consumer sentiment and dealer confidence have improved as interest rates and some inflation pressures ease. Pre-owned demand remains strong, offering a value-oriented entry point as customers look ahead to the thawing spring season. New-unit inventory levels, according to DMS data, continue to improve as supply chain issues resolve. This is great news heading into Spring! Now is the perfect time for dealers to keep their buyers on the road with the right suite of protection products that boost F&I revenue while building loyalty. Our portfolio of Protect Your Ride products cover motorcycles, ATV/UTV, marine, and personal watercraft. Whether a new or pre-owned unit, we […]
Author: Adam Ouart, Sr. Vice PresidentDate: 2/24/2026 You Have a Powerful Tool to Support Buyers and Drive Loyalty According to industry analyst firm BlackBook, the 2025 U.S. powersports market faced several challenges, including economic uncertainty, high interest rates, and a slowdown in product demand and pricing. Dealers struggled to recover from the pandemic-driven surge in demand, compounded by supply chain issues, while manufacturers adjusted production levels to reduce dealer inventory and maintain pricing power. As powersports vehicles are often secondary or recreational vehicles, declining consumer confidence metrics continue to dampen sales growth and unit values. For many powersports dealers, the start of 2026 feels a lot like rinse and repeat. Affordability remains a top consumer issue as dealers refine their inventory. But now, dealers have a powerful tool that not only supports customers but also differentiates their dealership. Million Mile Loyalty Program Drives Dealer Revenue In February 2025, EFG launched the Million Mile Limited […]
Author: Eric Fifield, Chief Revenue OfficerDate: 2/20/2026 How to Increase F&I Profit in 2026: Strategies That Actually Work for Today’s Dealerships Maximizing profit in 2026 looks very different from what it did just a few years ago. Today’s dealership customers arrive more informed, cautious, and focused on transparency rather than aggressive selling. As a result, dealerships seeing the most growth in profit per unit are not the ones pushing more products, but the ones building the most trust with their customers. When customers understand the value of protection products and believe those recommendations genuinely serve their best interests, product penetration rises naturally. Today, we’ll explore the best proven strategies top-performing dealerships are using to strengthen relationships, improve customer experience, and ultimately increase F&I profitability in today’s environment. Build Trust Before the F&I Office Ever Begins Today’s customers arrive at the dealerships highly sensitive to sales pressure. Because of […]
Author: Gabe Sanchez, RVP Dealer ServicesDate: 1/15/2026 2026 is set to bring unique challenges and opportunities for automotive dealers. Rising vehicle prices and shifting consumer demands have turned the Finance & Insurance (F&I) office into not just a step in the purchasing process, but a vital part of ensuring dealership profitability. Having the right people, processes, and training in place can be the difference between steady margins and rapid revenue decline. F&I development is no longer an option; it’s a strategic investment in your dealership’s future, ensuring your team is equipped to adapt, perform, and drive sustainable profitability in an increasingly competitive market. The Three Pillars of Successful F&I Development The F&I department has always held an essential role in dealership operations. In recent years, and especially going into 2026, its importance has continued to grow. Here are the primary […]
Author: Anthony OlivieriDate: 12/16/2025 A dealership’s F&I department plays a vital role in driving profitability, maintaining compliance, and shaping the overall customer experience. Without consistent high-quality training, even strong teams can face unseen bottlenecks, profit leaks, and compliance risks that can impact profits. That is why the most successful dealerships invest in ongoing F&I development to increase PRU and create airtight compliance processes. Below, we’ll break down the three core areas where effective F&I training can create the biggest impact, and why choosing the right partner is essential to sustain profit growth. Higher Profitability Through Stronger F&I Performance F&I training is one of the most effective ways a dealership can increase profitability as it directly improves PRU, product sales, and overall revenue. When F&I managers have the skills and confidence to run a consistent customer-focused process, performance can increase almost […]
Choosing the right F&I company is one of the most important decisions a dealer can make. The right partner can elevate profitability and long-term wealth, strengthen compliance, and enhance the customer experience, while the wrong one can create unnecessary risk and limit long-term growth. Understanding what separates top-tier F&I companies from generic vendors helps ensure your dealership invests in a partner that truly drives results. Today, we’ll be discussing the top things you should look out for when finding your next F&I partner. Proven F&I Training & Development Programs The best F&I companies provide training and development programs that deliver proven, measurable improvements in profitability, compliance, and customer experience. To do this, your F&I company should invest heavily in dealer education, going beyond one-time classes or generic feedback. This partnership should include ongoing workshops, virtual courses, and on-the-job coaching and […]
To stay competitive, dealerships need to ensure their F&I teams are equipped with the skills, processes, and confidence to consistently perform at a high level to ensure customer satisfaction, profitability, and to stay aligned with compliance requirements. That’s why at EFG, we’re proud to partner with dealerships to provide award-winning F&I training programs to strengthen performance across every experience level. Today, we’ll be discussing the different types of F&I training courses we offer, from in-person classroom training to online, do-it-at-your-own-pace options. Once you’re ready to get started, our team at EFG can help you choose the best training programs for your dealership’s goals, staffing structure, and schedule. In-Person Classroom F&I Training Courses The best approach for dealerships wanting hands-on instruction and live coaching is personal F&I training in the classroom setting, which delivers real-time guidance, immediate feedback, and practical skill-building […]
Whether you realize it or not, your dealership may be quietly losing thousands of dollars each month from your bottom line, particularly within your F&I operations. These leaks often go undetected by hiding in plain sight, from everyday processes to revenue allocations. Many F&I managers unintentionally prioritize short-term gains, such as finance reserves, over strategies that drive long-term reinsurance profits, leaving valuable revenue on the table. At EFG, our profit analysis can dive deep into your dealership’s data to uncover inefficiencies, identify opportunities, and offer a clear roadmap to help you MAKE MORE MONEY. Where Reinsurance Profits Slip Away Even the top-performing dealerships can miss out on revenue through hidden inefficiencies within their F&I operations. Over time, these “leaks” can quietly chip away at both short-term margins and long-term reinsurance growth. Here are some of the most common hidden profit […]
