Certifying Every Car on Your Lot is a Wise Business Decision
As a franchise dealer, how do you certify your non-OEM pre-owned vehicles? EFG has the answer: Verified Ride® Certified. With Verified Ride, you can capture more of the used car market share by certifying your entire pre-owned inventory. With a certified vehicle, your customers lose the feeling of “Buyer Beware,” and replace it with confidence and excitement! Our Verified Ride pre-owned program is competitive against most OEM programs, including:
- 138 point inspection
- 84 months / 100,000 miles of limited powertrain coverage
- 12 months / 12,000 miles of exclusionary coverage
- Roadside assistance
- Upsell opportunity to vehicle services contact (VSC)
- Available as reinsurable
Certified Program Administration
Our high-integrity claims administration model combines efficiency, responsiveness, and reliability. Our philosophy of excellence is more than a rallying cry, though — it’s a quantifiable advantage. Consider these facts:
- The only F&I product provider to be certified as a Center of Excellence by BenchmarkPortal.
- Our claims adjusters average 15 years of experience and are themselves ASE-Certified.
- 98% of EFG’s claims adjusters come from the retail environment and can relate directly with your service advisors.
- 95.88% of claims calls are answered within: 90 seconds.
- Our claims call handle time benchmarks at 5:30 minutes, while the industry average is 10 minutes.
- 96% of all claims are paid by corporate credit card within one hour of receipt of invoice.
Certified Confidence for Your Customers
Purchasing a certified vehicle gives your customers the confidence that they are making a wise decision and a sound investment.
- Reduces the risk of costly repair bills and the typical concerns of purchasing a used car
- Provides coverage that runs concurrently with the remaining manufacturer’s warranty
- Includes a CARFAX report so they know as much about the vehicle as possible
- Provides limited powertrain coverage – the most costly aspect of a car to repair
